Our 30-day money-back guarantee for our business web and e-commerce sites demonstrates our committment to providing you with a quality service. We will refund any sums paid to us for site design and hosting subject to the following: - The request for a refund must be made by email within 30 calendar days of payment being made
- You provide us with your reason(s) for your non-satisfaction. We won’t quibble about it, we just need to know why!
- The request must be confirmed in writing by signed and addressed fax - we will advise you of this number at the time.
- The refund will be made as soon as is possible within 7 days of receipt of your fax using the same payment method as your remittance
- We will not be able to refund any domain registration fees as these will have been passed on to third parties. However the domain will remain in your possession and can be transferred to other hosts if you wish.
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